Dear Valued Customer, Thank you for sharing your feedback, and we sincerely regret to hear about your negative experience. We understand your frustration, and we empathize with the challenges you’ve encountered. However, as a seller on Alibaba, we can only assume responsibility for the products and services directly provided by our company. Unfortunately, we are unable to address issues arising from transactions with other suppliers outside of our control. For resolution regarding orders placed with other sellers, we strongly recommend contacting Alibaba’s official customer support team or utilizing the platform’s dispute resolution system. Should you have any concerns specifically related to the carport purchased from us, please don’t hesitate to reach out—we’re committed to ensuring your satisfaction with our products and services. We hope your concerns are resolved swiftly and appreciate your und